Policies
If you need to cancel or reschedule your appointments it is recommended to do so at minimum 48hrs before the scheduled appointment. Any late cancellations or late rescheduling after the 48hrs before the scheduled appointment may result in a charge of 50% of the total appointment booked. Failure to appear to your scheduled appointment without notice (no-show) will result in a charge of 100% of the appointment booked.
We currently only ship within Canada at this time. Shipping is a flat rate of $20 Canada wide and includes a tracking number which will be emailed to you when it is ready to ship.
Items that are titled Pre-order are not items in stock but are en route and will take longer to fulfill. Please allow 1-2 weeks to fulfill your order of pre-order items. Placing a pre-order ensures that you will receive the item you want before it sells out. Skincare devices, such as the FaceLite LED Masks, require a 50% non-refundable deposit to order. If you have changed your mind and no longer want the device ordered, the deposit then becomes a restocking fee. Pre-order on skincare products are non-refundable but a store credit may be offered at the discretion of Presley McGlashing of Presley Charlotte Skin Therapy.
If you need to cancel or reschedule your appointments it is recommended to do so at minimum 48hrs before the scheduled appointment. Any late cancellations or late rescheduling after the 48hrs before the scheduled appointment may result in a charge of 50% of the total appointment booked. Failure to appear to your scheduled appointment without notice (no-show) will result in a charge of 100% of the appointment booked.
All skincare products (face care, sunscreen, body care, cosmetics) are final sale with the exception of any purchases that may have caused a skin reaction of any form at which time an exchange for store credit or another product will be allowed up to 14 days from purchase date. Please note that any sudden skincare changes can stimulate a skin reaction such as pimples and redness especially if the barrier is compromised. It is ideal to add in new skincare products one product at a time to ensure if there is a reaction you know which product was the culprit. Proof of reaction is required to qualify for a refund (send a photo or video and description of the reaction, redness by itself is not considered a serious reaction.).
Devices may be exchanged for store credit of the value of at time of purchase (services & retail may be purchased with store credit) if the device is unused and in its original packaging up to 15 days from purchase date. Devices that are opened and used are final sale.
For any returns please email presmcg@outlook.com for assistance. Any returns sent without prior notice will not be accepted.
Return postage is at your own cost and risk. It is recommended that you return your items using a delivery service with a tracking number.
Bluestone Sunshields are non-refundable.
All services are non-refundable.
Clients are required to submit a health intake form and agree to service Terms & Conditions upon booking their appointments, this information will remain confidential and only discussed between your service provider and you. Photos will be taken at every appointment to monitor progress, clients will be able to opt in (or out) to having their photos shared on Presley Charlotte Skin Therapy social media pages in the Terms & Conditions when booking appointments. Photos will not be shared without consent. Clients’ identities will not be disclosed should they opt in to allow for photo sharing/use for marketing. All photos taken are the property of Presley Charlotte Skin Therapy.
Email Marketing Policies
Nicknamed the ‘Queen of good skin’ by several of her clients, Presley has an ever expanding knowledge of the skin and how to best treat it for more sustainable and long term results. Her philosophy is to treat your skin with respect, be gentle and always wear sunscreen! Presley’s methods will always start have the skin barrier in mind because a happy skin barrier means a healthy skin!
Presley knows that skincare treatments and choices are very individual and that the one size fits all approach to doesn’t actually help achieve results. There are no colour coded skin types, there are no boxes to fit each client into. Every treatment and routine is customized to suit your skins needs and desired results. Skincare is personal, it should always be tailored to you!
